Customer Risk Assessment and Risk Management

Key Information:  
Dates: Please contact us
Venue: North London Business Park or purchasing organisation's own venue
Duration: Full day

Target Audience

All staff working directly with customers within any service setting.



This course aims to provide you with the knowledge; tools and techniques to implement good practice customer risk assessment and risk management.


Learning Outcomes

At the end of the course you will know the principles and theory relating to good practice in risk assessment and risk management.   You will understand the dilemmas you may face when applying risk management strategies, and how to ensure that the risk management strategies you apply are realistic, usable and effective.  Using case studies and real life examples, you will have the opportunity to put your knowledge into practice and receive tutor and peer feedback on our performance.


Course Contents

  • Legislation, policy and guidelines on managing risks to individuals and thrid parties
  • How to carry out risk assessments and develop risk management plans
  • Positive risk taking and the 'strengths-based' approach
  • Supporting colleagues in the process of assessing and managing risk
  • Identifying situations that are within, and those that are beyond, your own or others level of competence
  • Work with other agencies to help them understand the possible risk to individuals and/or third parties, assess and communicate these risks effectively, within agreed protocols
  • Recording risk assessment and risk management
  • The importance of reviewing and learning from incidents



This course links to QCF Unit LD305; Understand positive risk taking for individuals with disabilities.  You may use your learning from attending this course towards the Level 2/3 Health and Social Care Diploma.