Course Title

Key Information:  
Date: Please contact us for the next available date
Venue: North London Business Park or purchasing organisation's own venue
Duration: Half day

Target Audience

This course is ideal for you if you are new to working within the Health and Social Care sector.  It is also relevent for experienced staff who would like to refresh their knowledge and skills.


This course aims to develop your understanding of the importance of good communication  You will  consider the ways individuals communicate and how you can meet their communication and language needs, wishes and preferences effectively. You will learn about the principles and practices related to confidentiality. The course concludes with an exploration of the use of communication aids and technologies.

Learning Outcomes

 At the end of this course you will:-

  • Know the importance of effective communication at work
  • Know how to meet the communication needs, wishes and references of individuals
  • Know how to promote effective communication
  • Know the principles and practices related to confidentiality
  • Be able to use appropriate verbal and non verbal communication
  • Be able to support the use of appropriate communication technologies


Course Contents

  • How people communicate
  • Establishing communication needs, wishes and preferences
  • Communication methods and styles - verbal and non verbal
  • Barriers to effective communication
  • Defining confidentiality
  • Data Protection Act
  • Communication aids and technologies
  • Advice, support and information


 Learners who complete the Care Certificate may wish to progress to the QCF Health and Social Care Diploma.