Standard 3, Duty of Care

Key Information:  
Date: Please contact us for the next available date
Venue:  North London Business Park or purchasing organisation's own venue
Duration:  Half day

Target Audience

This course is ideal for you if you are new to working within the Health and Social Care sector.  It is also relevent for experienced staff who would like to refresh their knowledge and skills.


This course introduces you to the meaning of the duty of care and how it contributes to safe practice. You will consider the dilemmas that can arise between the rights of an individual and the duty of care you have to keep them safe. You will explore how to deal with comments and complaints; incidents, errors, near misses and how to deal with confrontation and difficult situations.

Learning Outcomes

At the end of the course you will be able to:-

  • Recall the meaning of duty of care and how it contributes to safe practice
  • Identify dilemmas that may arise about the duty of care and the support available to deal with them
  • Deal with comments and complaints
  • Deal with incidents, errors and near misses
  • Deal with confrontation and difficult situations


Course Contents

  • Duty of care and how it affects own role
  • Dilemmas
  • Individual rights
  • How to deal with comments and complaints
  • How to deal with errors, mistakes and near misses
  • How to deal with confrontation



Learners who complete the Care Certificate may wish to progress to the QCF Health and Social Care Diploma